Cancellations:
Please provide 2 hours notice if you are unable to attend your appointment, as there are often patients with urgent problems who can see the doctor in that time. A cancellation fee applies to cancelled appointments with less than 2 hours notice. All missed appointments and no shows will be charged. These fees are in accordance with medical schemes and medical council policy.
Your Appointment:
New patients need to report at reception at least 15 minutes before the appointment to complete the necessary documentation. To minimize waiting times please book all appointments in advance. Standard appointment times are 10-15 minutes. If you have a complex problem or more than one issue that needs to be discussed, please tell the receptionist when making your booking so a longer appointment can be arranged. Please note that medical emergencies and sick children are always given priority. Our doctors spend as much time as necessary with every patient, so sometimes there are delays. Again you can help us by making a long appointment for complex or multiple problems.
Test Results:
We recommend that all patients make a follow up appointment to discuss the results of any tests including blood tests, scans and x-rays. Doctors prefer not to discuss results over the phone.
Prescriptions:
If the consulting doctor agrees, prescriptions for medications can be obtained without booking an appointment. Prescription requests must be made in advance and in writing using our request form which is available via email, fax or in person. A prescription fee according to medical rates applies.
Medical Certificates:
An appointment to see a doctor must be made in order to be issued with a medical certificate. We regret that certificates cannot be backdated.
Telephone Calls:
Doctors are not available to take calls if they are in consultation with another patient unless it is an emergency. Any telephonic consultation or queries with a doctor will be charged.
